The Source Financial Accessibility Statement

Last revised: November 21, 2024

Introduction

The Source Financial Inc. is committed to fostering an inclusive and accessible environment for all individuals, including clients, employees, and community members. We recognize the importance of accessibility and strive to ensure that our services, products, and digital platforms are usable by people of all abilities, in accordance with Ontario and Canadian accessibility standards.

Our Commitment

The Source Financial Inc. is dedicated to:

• Removing barriers that may hinder the accessibility of our services.

• Ensuring that individuals with disabilities can access and benefit from our financial products and customer support.

• Continuously improving accessibility to reflect evolving standards, technologies, and user needs.

Compliance with Accessibility Standards

We comply with applicable accessibility legislation, including:

• Accessibility for Ontarians with Disabilities Act (AODA): Our operations meet or exceed the standards set under the AODA, including requirements for accessible customer service, information and communication, and employment.

• Canadian Human Rights Act: We uphold the rights of all individuals to be free from discrimination, including on the basis of disability.

• Web Content Accessibility Guidelines (WCAG) 2.1: Our digital platforms are designed to conform to WCAG 2.1 Level AA standards, ensuring they are perceivable, operable, understandable, and robust.

Accessibility Features

1. Digital Accessibility:

   • Our website and digital tools are designed to be compatible with assistive technologies, such as screen readers, voice recognition software, and alternative input devices.

   • We ensure clear navigation, alternative text for images, and keyboard accessibility for users who cannot operate a mouse.

2. Physical Accessibility:

   • Our physical locations are designed with accessibility in mind, including features such as wheelchair-accessible entrances, service counters, and meeting areas.

   • We offer reasonable accommodations upon request, such as sign language interpretation or printed materials in accessible formats.

3. Customer Service:

   • Our team is trained to provide accessible customer service, including effective communication with individuals with disabilities.

   • Support is available via multiple channels, including phone, email, and in-person, with accommodations available as needed.

Feedback and Continuous Improvement

We value feedback and recognize that improving accessibility is an ongoing process. If you encounter accessibility barriers or have suggestions for how we can enhance access to our services, please contact us:

ATTN: Accessibility: Legal & Compliance, The Source Financial Inc.

• Address: 6-1143 Morningside Ave, Toronto, ON M1B 0A7

• Email: legal@gosource.ca

• Tel: 1 833 201 7070

All feedback will be reviewed promptly, and we will take appropriate action to address concerns.

Alternate Formats

Upon request, The Source Financial Inc. provides documents and communications in alternate formats, such as large print, Braille, or accessible electronic formats. Please contact us to make such a request.

Accountability

The Source Financial Inc. ensures that accessibility is a core component of our operations. We conduct regular reviews of our policies, procedures, and platforms to ensure compliance with accessibility standards and to identify opportunities for further improvements.