The Source Financial Privacy & Security

Last revised: November 21, 2024

The Source Financial Inc. ("The Source”, "we," "us," or "our") respects your privacy and is committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with applicable privacy laws.

By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. Introduction

The Source Financial values the privacy and security of your personal information. This Privacy Policy explains how we collect and use personal information, how we safeguard it, and the choices you have regarding your information. This policy applies to all individuals whose personal information we collect, including customers, employees, contractors, and other parties who interact with The Source Financial.

2. Categories of Personal Information We Collect

We may collect the following categories of personal information when you interact with our services:

• Personal Identification Information: Name, address, phone number, email address, date of birth, social insurance number, and government-issued identification numbers.

• Financial Information: Income details, financial history, credit history, loan application data, and other financial information relevant to providing our financial services.

• Transactional Information: Data related to loans, payments, and other financial transactions.

• Technical Data: Information about your device, browser, and interactions with our website (e.g., IP address, cookies, and browsing activity).

• Other Personal Information: Any additional personal data you provide to us, including responses to surveys or customer service inquiries.

3. How We Use Your Information

We collect and use your personal information for the following purposes:

• Providing Financial Services: To process loan applications, verify your identity, assess your financial qualifications, and provide products and services that meet your needs.

• Customer Support: To respond to your inquiries, offer support, and resolve issues related to our services.

• Legal Compliance: To comply with applicable laws, regulations, and standards, including anti-money laundering (AML), Know Your Customer (KYC), and credit reporting obligations.

• Marketing and Communications: To inform you about our products, services, and promotional offers. You may opt out of marketing communications at any time.

• Improving Our Services: To analyze and improve the functionality of our services, website, and customer experience.

4. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, customer support providers, and technology partners.

• Legal and Regulatory Requirements: When required by law, regulation, or legal process, we may disclose your information to comply with government requests, protect our rights, and meet our legal obligations.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

• With Your Consent: We may share your information with third parties when we have obtained your explicit consent.

5. How We Protect Your Information

We implement physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure storage, and access controls. However, no method of transmission over the internet or method of electronic storage is fully secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request to access the personal information we hold about you and request a copy of the data.

• Correction: You can update or correct any inaccurate or incomplete personal information.

• Deletion: You may request the deletion of your personal information, subject to legal or contractual requirements.

• Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any of our promotional emails or by contacting us directly.

To exercise these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect data about your use of our website and improve your user experience. Cookies are small files that are placed on your device to help us personalize your experience, analyze trends, and manage our website.

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

8. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, or contractual obligations. When your information is no longer required, we will securely delete or anonymize it.

9. International Data Transfers

If you are located outside of Canada, please be aware that your personal information may be transferred to and processed in Canada or other jurisdictions where The Source Financial operates. By using our services, you consent to the transfer and processing of your personal information in these locations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last Updated" date at the top of this Privacy Policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

ATTN: Privacy: Legal & Compliance, The Source Financial Inc.

• Address: 6-1143 Morningside Ave, Toronto, On M1B 0A7

• Email: legal@gosource.ca

• Tel: 1 833 201 7070